Customer satisfaction is a top priority for our Company. Therefore, we provide customers with the option to request a refund if they are not fully satisfied with our professional assistance services.
To submit a refund request, please complete and send the contact form available at the link below, clearly stating the reason for your request.
Refund requests are evaluated within 24 hours of receipt. Our Customer Service team carefully reviews the reasons provided and the specific circumstances of each case to determine whether the refund will be approved or declined. In all cases, customers will be notified of the outcome of their request.
Refund requests must be submitted within 30 days of receiving our confirmation email for successful payment of professional services. Requests made after this period will not be eligible for a refund, except in exceptional cases, depending on the customer’s circumstances.
If your application has not already been processed and applied on government website, you may qualify for a refund. We offer refunds based on the stage of your application, typically refunding our service charge. It is important to note that the government levy is non-refundable if your application has already been submitted to the Canadian government, regardless of whether it's approved or denied.
Canadian government has sole authority over application outcomes. As such while we ensure accurate translation of your application, we cannot guarantee the approval of your Canada eTA.
Our services focus on clerical support, not immigration advice or guidance. We specialize in language translation, enabling users to apply for a Canada eTA in over 100 languages, which we translate into English.
If your refund request is approved by our Customer Service Department:
If you need more information, please refer to our:
Registered Email: info@canadasetavisa.org